From Legacy System to Modern Agility: Innovensa Ltd Delivers a Future-Proof SaaS Solution for MedLogic Ltd

2. About the Client

MedLogic is an innovative medical software startup dedicated to empowering healthcare professionals with cutting-edge technology solutions. The company's core mission centres on developing software that adheres to industry best practices while prioritising exceptional patient outcomes. By bridging the gap between advanced technology and practical healthcare delivery, MedLogic creates tools that enable medical professionals to provide more effective, efficient, and patient-centred care in today's evolving healthcare landscape.

3. Challenge

The existing MedLogic in-house system presented significant barriers to growth and wider adoption by healthcare professionals across the UK. Key limitations included:

• Scalability and Accessibility: The system was architected for a limited number of concurrent users and restricted to a single-site deployment model, making national rollout unfeasible.
• User Experience (UI/UX): The existing user interface was not intuitive, leading to inefficiencies for healthcare staff. It also lacked modern accessibility features, hindering its usability for a diverse user base.
• Compliance and Security: The system had emerging compliance issues, particularly concerning data security standards required for handling sensitive patient information within NHS guidelines. This posed a significant risk and barrier to market entry.
• Limited Functionality: The legacy system lacked sophisticated features for patient engagement and comprehensive reporting, which are critical in modern healthcare environments.

MedLogic aimed to transform their existing application into a commercially viable, marketable SaaS product with the following strategic objectives:

• Market Expansion: Create a scalable solution deployable to healthcare professionals across the UK.
• Enhanced Patient Care: Implement robust patient tracking capabilities and support for Patient-Initiated Follow-Up (PIFU) pathways to improve appointment attendance, reduce unnecessary visits, and ultimately contribute to better patient outcomes.
• Informed Clinical Decisions: Integrate sophisticated patient survey tools to gather valuable feedback and insights, informing medical decision-making processes.
• Operational Efficiency & Compliance: Provide easy-to-use reporting tools for healthcare providers to measure performance against best practice tariff targets and simplify audit processes.
• Product Viability: Develop a secure, reliable, and user-friendly platform that could compete effectively in the healthcare technology market.

Why a Custom Solution?

A custom development approach was essential for several reasons:

• Leveraging Existing IP: The new product's core design was based on MedLogic's existing custom solution and intellectual property, which needed to be preserved and enhanced.
• Rapid Iteration: The healthcare market demands agility. A custom approach allowed for fast iteration cycles, incorporating feedback from healthcare professionals and adapting to evolving requirements quickly.
• Full IP Ownership: MedLogic required full ownership of the intellectual property for the redeveloped SaaS product, a critical factor for their long-term business strategy and valuation.
• Specific NHS Requirements: Off-the-shelf solutions could not adequately address the nuanced requirements of NHS guidelines, patient tracking specifics, and the desired level of customisation for surveys and reporting.

4. Solution

To address MedLogic's challenges and achieve their strategic goals, we architected and developed a cloud-first, multi-tenant Software-as-a-Service (SaaS) product, leveraging our deep expertise in expert .NET development. This approach enabled potential deployment across multiple healthcare organisations throughout the UK. Understanding the sensitivity of healthcare data, we designed the solution to comply with OWASP ASVS 4.0.1 Level-2 security standards.

We prioritized user experience for healthcare staff by focusing on rapid patient search capabilities and streamlined data entry processes. The system generates clear, intuitive reports and incorporates well-defined user roles that provide different user types with access to relevant functionality, enhancing both security and operational efficiency.

Key Features & Functionality

• Unique Visualisation of the Patient Journey: Each patient record displayed an innovative visual representation of their key touchpoints within a hospital department. This provided a quick, at-a-glance visualisation for tracking progress against best practice pathways and helped identify if a patient should be prioritised for intervention, directly contributing to improved patient flow and care.
• Digitised Patient Surveys for Detailed Records: Several existing paper-based patient surveys were digitised and integrated into the platform. We developed a suite of questionnaires designed for ease of use by both patients and staff. This initiative not only streamlined data collection but also provided MedLogic with a large, structured dataset for analysis, aimed at improving patient outcomes and informing service enhancements.
• Dashboard for Patient Appointment Tracking: A dynamic dashboard was developed to provide real-time status updates on patient appointment tracking. This feature was critical in ensuring patients were seen at the correct time, a factor that vastly improves clinical outcomes and operational efficiency within healthcare settings.
• Patient-Initiated Follow-Up (PIFU): We introduced dedicated PIFU records for each patient, enabling clinicians to track eligibility and manage follow-ups more effectively. This reduced unnecessary appointments while supporting timely, patient-led engagement.

5. Technologies & Tools Stack

• Front-end - HTML5, CSS3, JavaScript, Syncfusion controls
• Back-end - C#, .NET Core, MVC, Razor pages, Web API
• Database - SQL Server
• Cloud Platform & Services - Azure (Azure App Service, Azure SQL, Azure Key Vault, Application Gateway)
• DevOps & Tools - Azure DevOps, Git, Powershell
• Integrations - Twilio SendGrid

6. Results & Benefits

The project successfully transformed MedLogic's existing internal system into a complete, market-ready solution that exceeded expectations. We delivered a user-friendly, secure, multi-tenant SaaS patient management platform that healthcare professionals could easily adopt and integrate into their daily workflows.

The development process enhanced the original system's capabilities while scaling it to accommodate a much larger user base, ensuring robust performance under increased demand. Our security-first approach was woven throughout every stage of development, deployment, and hosting, providing healthcare providers with the confidence that sensitive patient data remains protected at all times.

The resulting platform offers healthcare professionals an intuitive interface that streamlines patient management tasks, reducing administrative burden and allowing them to focus more on patient care. The multi-tenant architecture enables cost-effective deployment across different healthcare organisations while maintaining data isolation and security standards.

Beyond the immediate deliverables, this project established a solid foundation for MedLogic's future product development initiatives. The scalable architecture and robust security framework provide a platform for continuous innovation and feature expansion.

The successful transformation from an internal tool to a marketable SaaS solution supported MedLogic’s mission of improving patient outcomes through better healthcare technology.

7. Client Testimonial

“Their team performed a lot of tasks inline with reinventing our software. We asked them to study our clinical platform and absorb the vital information that they needed to be able to recreate it in a way that spoke to our vision. After they accomplished the research and conceptualisation phases, they developed our new cloud-based software using Azure.”

“Innovensa Ltd vigorously took interest in our software from the beginning of our partnership. They’re an imaginative team, and they’re always willing to go above and beyond to deliver our needs. Additionally, listening is one of their strengths — they’ll present mockups and listen to our suggestions in order to improve the outcome of their work.“